Cookie Policy

This Cookie Policy explains how BackMyBalance uses cookies and similar technologies to ensure security, functionality, and a better user experience — while respecting your privacy.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help sites remember your preferences, login status, and traffic patterns.

Cookies We Use

Essential Cookies (Required)

• session_id — Maintains your secure login during case reporting.
• csrf_token — Prevents cross-site request forgery attacks.
• language_pref — Saves your language selection.

These are strictly necessary. Disabling them may break core functions.

Analytics Cookies (Optional)

• _ga, _gid (Google Analytics) — Anonymized traffic data (IPs truncated, no personal IDs).

We use analytics to improve site speed, navigation, and fraud alert relevance — never to track individuals.

Preference Cookies (Optional)

• theme_mode — Remembers if you prefer light/dark mode.

Third-Party Cookies

We do not allow advertising or tracking cookies from third parties (e.g., Facebook Pixel, Google Ads).

Managing Cookies

You can:

• Block non-essential cookies via our Cookie Consent Banner (appears on first visit).
• Use browser settings to delete or block cookies (e.g., Chrome: Settings > Privacy > Cookies).

Note: Blocking essential cookies may prevent case submission or dashboard access.

Updates

We’ll update this policy if cookie practices change. Check the “Last updated” date above.