Privacy Policy

At BackMyBalance, your privacy and security are our highest priorities. This policy explains how we collect, use, protect, and share your information when you report a scam or use our recovery services.

1. Information We Collect

• Personal Details: Name, email, phone number, location.
• Scam Details: Type of fraud, amount lost, dates, communication channels, screenshots, transaction IDs, wallet addresses.
• Payment Information: Only processed via secure third-party gateways (Cash App, PayPal, crypto wallets). We never store full card numbers or private keys.
• Device & Usage Data: IP address, browser type, pages visited (via anonymized analytics).

2. How We Use Your Information

• To investigate and recover lost funds on your behalf.
• To assign and manage your case with a certified recovery specialist.
• To communicate case updates via your preferred contact method.
• To improve our fraud detection models and educational resources.
• To comply with legal obligations (e.g., reporting to law enforcement when required).

3. Data Security

We use industry-standard safeguards:

• End-to-end encryption for all case submissions.
• Two-factor authentication (2FA) for internal case dashboards.
• Regular security audits by independent cybersecurity firms.
• Strict access controls — only your assigned case manager can view full details.

4. Sharing & Disclosure

We do not sell or rent your data.

We may share limited, necessary information only with:

• Law enforcement (e.g.,local cybercrime units) — with your consent or when legally mandated.
• Payment processors (PayPal, Cash App, etc.) — solely to process your $150 Priority Fee.
• Blockchain analytics firms (e.g., Chainalysis) — only for crypto tracing, under strict NDAs.

5. Your Rights

You may request to:

• Access, correct, or delete your personal data.
• Withdraw consent (note: this may halt your recovery process).
• Export your case data in machine-readable format.

Contact: privacy@backmybalance.com

6. Children’s Privacy

Our services are for individuals aged 18+. We do not knowingly collect data from minors.

7. Changes to This Policy

We’ll notify users of material updates via email or site banner. Continued use = acceptance.